We can provide a refund either before your order has shipped (cancellation), or up to 30 days after delivery (return). You also have statutory rights under the Consumer Rights Act of 2015 which we are happy to support.
You can cancel your order at any time up to the point where it has shipped. In this case we will provide a full refund, including shipping costs, to your original payment mothod. Please note that international orders are subject to currency exchange rates and your refund may differ slightly in value.
Once your order has shipped, it cannot be recalled, but you can return it in new and unused condition up to 30 days after delivery. In this case we will provide a full refund, excluding shipping costs, to your original payment method. Returns will be subject to an inspection before a refund is provided and we reserve the right to refuse a return if the item has been used or damaged. Please note that international orders are subject to currency exchange rates and your refund may differ slightly in value.