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Accidental Damage Policy

We take pride in the quality and durability of our products, which are designed and manufactured to the highest standards. We expect Airdrop customers to ride their bikes hard, just like we do. Nevertheless, it is possible for products to fail under exceptional circumstances, and that's where we have you covered.

Whether you've had a big crash, a workshop malfunction or some other mishap, we want to get you back up and running quickly and at the minimum cost. That's where our accidental damage policy comes in.


Accidental Damage

All Airdrop products have lifetime support in the event of accidental damage. If you are the original owner and your Airdrop product has been damaged as a result of a crash or other mishap, we will repair or replace it at a heavily discounted price.

Every claim is different, but as a rule we will try to offer a like-for-like replacement or the latest equivalent at the best price we can. The goal is to support our customers to keep riding.

Does not cover consumable items such as bearings and mech hangers. Does not cover paint, decals or removable frame protection.

Available to the original owner, but we may at our sole discretion choose to offer support to subsequent owners. Related costs such as shipping, duties, damage and third-party fees are the responsibility of the customer.


Accidental Damage Process

If you have had a problem with an Airdrop product and it's the result of a crash or other mishap, submit a claim under our accidental damage policy. (If you believe it's the result of a material or manufacturing defect, submit a claim via our warranty policy.)

1. Submit A Claim

Fill in the form below to begin your accidental damage claim. We will contact you back as soon as possible.

2. Inspection

Send the product back to us so that we can inspect it and decide on the best course of action.

3. Resolution

Depending on the outcome of the evaluation, we will offer a resolution under the accidental damage policy.

Submit An Accidental Damage Claim