All our frames are rigorously tested both in the lab and out on the trails. Everything is built with the utmost care and fully checked before dispatch.
In the unlikely event of a problem, we’ve got you covered.
Airdrop frames are covered by a warranty that entitles the original purchaser to a free repair or replacement in the event of a manufacturing defect. This covers faulty materials and workmanship, but not normal wear and tear or accidental damage.
2 year warranty on frames
All frames are covered for 2 years from date of purchase against manufacturing defects. In the event of a warranty claim, we will repair or replace the defective component on a new-for-old basis.
1 year warranty on paint & decals
All paint & original decals are covered for 1 year from date of purchase against manufacturing defects. Unfortunately, riding and transporting your bike does cause damage to the paint. We recommend that you use frame patches to avoid cable-rub.
If you have a query related to warranty please contact us. If your warranty claim is accepted, we will refund the cost of return shipping to a maximum of £10.
What’s not covered
- Shocks and components, which are covered by the manufacturer’s warranties.
Accidental damage - we have acrash replacement scheme for that.
- Damage caused by improper assembly
- Damage caused by improper maintenance
Damage caused by modifications (including a re-spray) or incompatible components
- Labour charges for replacement of parts or rebuilds